At Applianceoutlettexas (applianceoutlettexas.shop), we stand behind every kitchen appliance and cookware item we sell. If you are not completely satisfied with your purchase, our 30-day return and refund policy is clear, fair, and hassle-free.
1. Return & Refund Policy Summary
- Return Window: 30 calendar days from the date of delivery.
- Return Shipping Cost: Free Return Shipping ($0.00 USD) — we provide a prepaid return shipping label at no cost to you.
- Restocking Fee: $0.00 USD (No restocking fee).
- Accepted Conditions: Both defective/damaged-in-transit products and unused buyer’s remorse returns in original packaging with all included accessories and manuals are accepted within 30 days.
- Refund Processing Time: Refunds are issued within 5 business days after we receive and inspect your returned item, credited back to your original payment method in USD ($).
2. Step-by-Step Return Process
- Contact Us Within 30 Days: Email our support team at contact@applianceoutlettexas.shop (preferred) or call +1 (281) 741-9552 with your order number and the item(s) you wish to return.
- Receive Your Free Prepaid Return Label: Within 24 business hours, our customer service team will email you a prepaid return shipping label ($0.00 cost to you) and return packing instructions.
- Ship the Product Back: Pack the item securely in its original packaging with all accessories and manuals, attach the prepaid shipping label, and drop it off with the designated carrier addressed to:
Applianceoutlettexas — Returns Department
7530 N Fwy Service Rd
Houston, TX 77037
United States - Receive Your Full Refund (5 Business Days): Once your return is received and inspected at our Houston facility, we will notify you by email and process your full refund in USD ($) within 5 business days to your original credit or debit card.
3. Damaged or Defective Items & Exchanges
If an appliance arrives damaged in transit or exhibits a manufacturing defect, contact us immediately at contact@applianceoutlettexas.shop. We will provide a free prepaid return label and dispatch a brand-new replacement at no cost, or issue a full refund within 5 business days of return receipt.
4. Contact Information
- Business Name: Applianceoutlettexas
- Return Address: 7530 N Fwy Service Rd, Houston, TX 77037, United States
- Email (Preferred): contact@applianceoutlettexas.shop
- Phone: +1 (281) 741-9552